Cancellation and Refund Policy
Cancellation and Refund Policy
At Grow Media Digital, we strive to provide exceptional digital marketing services tailored to meet your business needs. However, we understand that circumstances may arise where you need to cancel or request a refund for services rendered. This Cancellation and Refund Policy outlines the guidelines and procedures for cancelling services and requesting refunds.
Obsessed With Quality
We keep delivering quality work because it lasts longer.
Our First Priority
We believe in turning our clients into our family.
Award Winning Result
An out-of-the-box work that leads to great results.
1. Cancellation of Services
If you wish to cancel any ongoing services provided by Grow Media Digital, please follow these steps:
i)Contact our customer support team via email or phone to initiate the cancellation process.
ii) Provide relevant Information, including your name, account details, and the services you wish to cancel.
iii)Our team will review your request and guide you through the cancellation process, ensuring a smooth transition.
Please note that cancellation requests may be subject to specific terms and conditions outlined in your service agreement or contract with Grow Media Digital. Additionally, certain services may have minimum contract terms or notice periods, which must be adhered to when cancelling.
2. Refund Policy
Our refund policy varies depending on the type of service and the terms outlined in your service agreement. Generally, refunds may be issued under the following circumstances:
i)Service Not Rendered: If we fail to deliver the agreed-upon services due to unforeseen circumstances or operational issues, you may be eligible for a full or partial refund.
ii) Dissatisfaction with Services: If you are unsatisfied with the quality or effectiveness of our services, we will work with you to address any concerns and, if necessary, provide a refund in accordance with our satisfaction guarantee policy.
iii)Overpayment or Billing Errors: If there is an overpayment or billing error, we will promptly issue a refund for the excess amount charged.
vi)Please note that certain services, such as one-time consultations or customized solutions, may not be eligible for refunds once the service has been delivered or initiated.
3. How to Request a Refund
To request a refund, please follow these steps:
i)Contact our customer support team and provide details of your refund request, including the reason for the refund and any relevant documentation.
ii)Our team will review your request and determine its eligibility based on our refund policy and the terms outlined in your service agreement.
iii)If your refund request is approved, we will process the refund in a timely manner, typically within seven (7) business days, using the original method of payment.
4. Contact Us
If you have any questions or concerns about our Cancellation and Refund Policy, please get in touch with us at info@growmedia.digital or +91 7977032857. Our customer support team is available to assist you and ensure that your experience with Grow Media Digital is positive and satisfactory.
Thank you for choosing Grow Media Digital as your digital marketing partner. We appreciate your trust in our services, and we are committed to delivering results that exceed your expectations.